Email triage
New mail arrives through Microsoft Graph and is classified the moment it lands.
- Intent, priority and sentiment
- Routing to the right department
- Draft replies with full thread context
Communication intelligence
Every email and call, read, routed and ready to answer.
Sentinel watches your Microsoft 365 mailboxes and phone lines, works out what each message needs, sends it to the right department and drafts the reply. Your team approves before anything goes out.
Access is limited to your organisation's Microsoft Entra ID accounts.
IncomingToday
Inbound call — licence renewal question
09:12
Voice agent · transcript attached
All your communications
One place for the messages that run your business.
Email, invoices and phone calls share the same routing rules, departments and knowledge base.
Invoice capture
PDF and image attachments are read with Azure Document Intelligence.
- Supplier, amounts, dates and line items
- Filed to a SharePoint list with the source file
- Overdue tracking and search
Voice agent
Answers calls on your Asterisk or FreePBX line and hands off when a person is needed.
- Live transcription and intent detection
- Transfer to the right department
- Recordings and transcripts on file
How it works
From inbox to answered, in four steps.
Sentinel reads, understands and routes your messages, so the right people can respond faster.
01
Arrives
Mail is pushed by Graph webhooks; calls come in over ARI. Nothing to forward or poll.
02
Understood
Sentinel reads the message, its attachments and the earlier thread, and draws on your knowledge base.
03
Routed
It is assigned to a department, and urgent or uncertain items are flagged in Microsoft Teams.
04
Answered
A draft reply waits for review. Edit it, approve it or write your own.
Your team stays in charge
People decide what goes out.
Sentinel does the reading and sorting. Every action is recorded.
Human approval on repliesAI drafts are held until someone approves them.
Confidence checksLow-confidence classifications are flagged for review instead of acted on.
Microsoft sign-in and rolesEntra ID single sign-on with admin, manager and viewer access.
Audit logA record of who did what, and when, across the system.
Get started
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