Phone calls
An AI voice agent answers on your phone line, understands what the caller needs, answers from your knowledge base and transfers to the right person with a transcript.
Sentinel Conversations · AI customer service
An AI front desk for every call, email and chat.
Sentinel answers your customers on every channel, the moment they reach out. It knows who they are from your CRM, answers from your knowledge base, passes the conversation to a person when it should, and follows up when a customer goes quiet.
Call · 2 min
“Hi, I’m calling about the quote you sent last week…”
Answered · transcript saved · passed to SalesEmail
“Following up on our call: can you include installation?”
Reply drafted with the updated quoteWhatsApp
“Great, here’s the signed order 📎”
Order read by Documents · logged in the CRMWhat Sentinel Conversations does
Answer, follow up and remember every customer.
AI call answering
An AI receptionist that answers every business call, answers from your knowledge base and transfers to the right person with a transcript.
Read moreAI email assistant
Sentinel reads every enquiry in your Outlook shared mailboxes, routes it to the right team and drafts a reply for a person to approve.
Read moreWhatsApp and social chat
Answer customers on WhatsApp, Messenger, Instagram and your website with one AI assistant that logs every chat in your CRM.
Read moreAutomated follow-ups
AI follow-up calls and emails that chase quotes, confirm appointments and check issues were resolved, then log the result in your CRM.
Read moreChannels
Wherever your customers start the conversation.
Follow-up calls
Sentinel calls customers back: to confirm an appointment, chase a quote or check that an issue was resolved, and logs the outcome.
Email enquiries
Every message to your shared mailboxes is read as it arrives, sorted by intent and urgency, and answered or routed with a drafted reply.
Website chat
Visitors to your site get an answer straight away, and qualified leads go to your team with the full conversation.
Customers message you the way they already do. Sentinel answers, and photos of documents go straight to Sentinel Documents.
Facebook and Instagram
Messages to your pages are answered in your tone of voice and logged against the customer like any other conversation.
What happens to each conversation
Understood, answered, recorded and followed through.
- 1
Recognised
The caller or sender is matched to their record in your CRM, so Sentinel knows who it is talking to.
- 2
Understood
Intent, urgency and sentiment are worked out from the message, the earlier history and any attachments.
- 3
Answered or routed
Sentinel answers from your knowledge base, or hands over to the right department with everything they need.
- 4
Logged and followed up
The conversation is saved to the customer record, and a follow-up call or email is scheduled if it’s needed.
See it work
One email, read and routed in seconds.
What Sentinel works out from a typical enquiry: what it’s about, who should handle it, how urgent it is, and a reply ready for someone to approve.
Can we move Thursday’s training to next week?
Hi team, a few of our staff are travelling on Thursday. Could we move the Power BI training to Tuesday or Wednesday next week? Same venue is fine. Thanks!
- Intent
- Reschedule request
- Department
- Training delivery
- Priority
- Normal
- Sentiment
- Positive
Draft replyAwaiting approval
CRM
Your CRM, finally up to date.
Every call, email and chat is logged against the right contact without anyone copying and pasting. Your sales and service teams see the whole history in the system they already use.
Never miss a customer again.
Sign in with your work account, or talk to Sibasi about connecting your phone line, inboxes and CRM.