Sentinel Conversations · WhatsApp and social chat
One AI assistant for WhatsApp, Instagram and your website.
Your customers message you wherever they are. Sentinel answers them there, instantly and in your tone of voice, hands over to your team when it matters and keeps every chat on the customer’s record.
What it does
- Answers WhatsApp Business, Facebook Messenger and Instagram messages
- Adds a chat assistant to your own website
- Recognises returning customers and remembers earlier conversations
- Receives photos of receipts, forms and IDs and reads them with Sentinel Documents
- Hands the conversation to a person with the full history
How it works
Whatsapp and social chat, step by step.
- 1
Message arrives
A customer writes on WhatsApp, Instagram, Messenger or your website.
- 2
Answered
Sentinel replies straight away using your knowledge base and the customer’s history.
- 3
Files handled
Photos and documents sent in the chat are read and filed automatically.
- 4
Logged
The conversation is saved in your CRM and handed to a person if needed.
Works with
Connected to the systems you already use.
FAQ
Questions about whatsapp and social chat.
Can my team take over a chat?
Yes. Sentinel hands over to a person whenever needed, with the full conversation.
Does it work outside office hours?
Yes. Customers get an answer at any hour, and anything that needs a person is waiting for your team in the morning.
What about photos customers send?
Receipts, forms and other documents sent in a chat are read by Sentinel Documents and attached to the customer record.
Also in Sentinel Conversations
More of what Sentinel Conversations does.
AI call answering
An AI receptionist that answers every business call, answers from your knowledge base and transfers to the right person with a transcript.
Read moreAI email assistant
Sentinel reads every enquiry in your Outlook shared mailboxes, routes it to the right team and drafts a reply for a person to approve.
Read moreAutomated follow-ups
AI follow-up calls and emails that chase quotes, confirm appointments and check issues were resolved, then log the result in your CRM.
Read moreSee it on your own calls and inboxes.
Sign in with your work account, or talk to Sibasi about setting it up for your team.