Sentinel Conversations ยท AI email assistant
Every enquiry email read, routed and answered.
Shared inboxes like info@ and sales@ fill up faster than anyone can read them. Sentinel reads each message the moment it arrives, works out what it needs, sends it to the right team and has a reply drafted before anyone opens it.
What it does
- Reads every message in your Microsoft 365 shared mailboxes as it arrives
- Classifies intent, priority and sentiment
- Routes each email to the right department
- Drafts replies using the full thread and your knowledge base
- Holds replies for approval, and flags urgent mail in Microsoft Teams
How it works
Ai email assistant, step by step.
- 1
Email arrives
New mail is picked up from Outlook through Microsoft Graph, with no forwarding rules.
- 2
Understood
Sentinel reads the message, any attachments and the earlier thread.
- 3
Routed
It is assigned to a department and anything urgent is flagged in Teams.
- 4
Answered
A reply is drafted for a person to approve, edit or replace.
Works with
Connected to the systems you already use.
Outlook and Exchange Online
Mailboxes read as mail arrives, through Microsoft Graph.
Sentinel and Outlook and Exchange OnlineMicrosoft Teams
Alerts for urgent and uncertain items.
Sentinel and Microsoft TeamsSharePoint
Original files, and extracted data in SharePoint lists.
Sentinel and SharePointHubSpot
Recognises the customer and logs every conversation.
Sentinel and HubSpotFAQ
Questions about ai email assistant.
Does it send replies without us?
Only if you allow it. By default replies are held for a person to approve.
Which email systems does it work with?
Microsoft 365 and Outlook mailboxes, including shared mailboxes.
What happens to attachments?
Invoices, orders and other documents are passed to Sentinel Documents, which extracts the data and files them.
Also in Sentinel Conversations
More of what Sentinel Conversations does.
AI call answering
An AI receptionist that answers every business call, answers from your knowledge base and transfers to the right person with a transcript.
Read moreWhatsApp and social chat
Answer customers on WhatsApp, Messenger, Instagram and your website with one AI assistant that logs every chat in your CRM.
Read moreAutomated follow-ups
AI follow-up calls and emails that chase quotes, confirm appointments and check issues were resolved, then log the result in your CRM.
Read moreSee it on your own calls and inboxes.
Sign in with your work account, or talk to Sibasi about setting it up for your team.