Sentinel Conversations · AI call answering
An AI receptionist that answers every call.
No more missed calls, hold music or scribbled notes. Sentinel picks up on your existing phone line, works out what the caller needs, answers what it can and puts them through to the right person, with the conversation already written down.
What it does
- Answers inbound calls on your existing phone system, day and night
- Understands the reason for the call and recognises callers from your CRM
- Answers common questions from your knowledge base
- Transfers to the right department and passes on a transcript
- Records and transcribes calls and logs them against the customer
How it works
Ai call answering, step by step.
- 1
The phone rings
Sentinel answers on your line with your greeting, in your tone of voice.
- 2
It listens
Speech is transcribed live and the caller’s intent is worked out as they talk.
- 3
It helps
Simple questions are answered straight away from your knowledge base.
- 4
It hands over
Anything else goes to the right person, with a transcript, and the call is logged in the CRM.
Works with
Connected to the systems you already use.
Asterisk
Voice agent answers, transcribes and transfers calls.
Sentinel and AsteriskFreePBX
Voice agent answers, transcribes and transfers calls.
Sentinel and FreePBXMicrosoft Dynamics 365 / Dataverse
Recognises the customer and logs every conversation.
Sentinel and Microsoft Dynamics 365 / DataverseSalesforce
Recognises the customer and logs every conversation.
Sentinel and SalesforceFAQ
Questions about ai call answering.
Do we need a new phone system?
No. Sentinel connects to the phone system you already run, including Asterisk and FreePBX.
Can callers still reach a person?
Yes. Sentinel transfers to the right department whenever a person is needed, or whenever the caller asks.
Are calls recorded?
Calls can be recorded and transcribed, and the transcript is saved against the customer in your CRM.
Also in Sentinel Conversations
More of what Sentinel Conversations does.
AI email assistant
Sentinel reads every enquiry in your Outlook shared mailboxes, routes it to the right team and drafts a reply for a person to approve.
Read moreWhatsApp and social chat
Answer customers on WhatsApp, Messenger, Instagram and your website with one AI assistant that logs every chat in your CRM.
Read moreAutomated follow-ups
AI follow-up calls and emails that chase quotes, confirm appointments and check issues were resolved, then log the result in your CRM.
Read moreSee it on your own calls and inboxes.
Sign in with your work account, or talk to Sibasi about setting it up for your team.